User testing and validation cycles for a publishing house

The objective is to ensure that a diverse suite of digital educational tools meets the evolving needs of teachers and students. By a systematic testing cycle, we aim to validate design solutions before production, minimizing development risks and ensuring educational effectiveness.

I orchestrate end-to-end research lifecycles, defining objectives, target audiences, and protocols, in close alignment with stakeholders, to deliver high-impact insights that drive product design:

• Strategic Alignment: Collaborating closely with the client to define specific research goals and identify the key hypotheses to be tested for each digital tool.
• Test Design: Crafting detailed research scripts and user testing protocols (moderated and unmoderated) tailored to the specific cognitive needs of educators and students.
• Fieldwork & Execution: Facilitating user testing sessions to observe real-world interactions and uncover pain points in the digital learning experience.
• Analysis & Synthesis: Transforming raw observations into actionable insights through data analysis and prioritization.
• Reporting: Delivering comprehensive research reports that highlight findings, validate UX choices, and provide strategic recommendations for final design refinements.

The ongoing research activities have successfully shifted the production workflow toward a truly evidence-based approach. By integrating direct feedback from target users, we have significantly improved the usability and adoption of educational tools, ensuring they deliver real value in the classroom and providing the publisher with a clear, data-driven roadmap for future developments.